The Mission of NECCA
To provide resources that help leaders and call center
organizations improve performance and increase efficiency and
value through people, process, and technology. We pursue this
mission through:
To provide resources that help leaders and call center
organizations improve performance and increase efficiency and
value through people, process, and technology. We pursue this
mission through:
- Arranging regular meetings and tours of call center facilities
- Providing a forum for discussion of industry topics
- Offering members an opportunity to benchmark their practices and
procedures to encourage adopting best practices - Aiding members to identify common concerns and develop
appropriate joint actions to address them - Conducting surveys relating to the operations centers to aid
members
View of Downtown Cleveland from the Flats
Downtown Cleveland
Membership
NECCA’s membership consists of call center and customer contact
center managers and individuals who are involved in the center’s decision
making process and/or responsible for day to day operations of the call
center or customer contact center.
The various operations of the centers include inbound and outbound
telephone communications, customer contact via e-mail, web access,
face to face contact and communications via other telecommunication
devices for the hearing impaired.
Support areas of the call centers are encouraged to attend a meeting of
interest relevant to their specific area.
NECCA members include banking, insurance, transportation, hospitals,
manufacturing, public utilities and health care.
A NECCA membership offers a wealth of information and there is no
charge.
NECCA’s membership consists of call center and customer contact
center managers and individuals who are involved in the center’s decision
making process and/or responsible for day to day operations of the call
center or customer contact center.
The various operations of the centers include inbound and outbound
telephone communications, customer contact via e-mail, web access,
face to face contact and communications via other telecommunication
devices for the hearing impaired.
Support areas of the call centers are encouraged to attend a meeting of
interest relevant to their specific area.
NECCA members include banking, insurance, transportation, hospitals,
manufacturing, public utilities and health care.
A NECCA membership offers a wealth of information and there is no
charge.
 |
 |
 |
 |
 |
 |
 |
 |